Quick Note: Verizon Backs Down, Drops Plans for $2
Verizon Wireless wises up, decides not to commit PR suicide
The customers have spoken, and they aren’t about to drink any of the Kool-Aid that Verizon Wireless was pouring into Styrofoam cups this time around. Yesterday, plans leaked which indicated that Verizon Wireless would be charging a $2 convenience fee for customers that didn't sign up for AutoPay or use ACH payments.
After numerous news reports and plenty of customer backlash, Verizon Wireless is wisely backing down and has decided not to go forward with plans to charge customers extra. Here’s the official press release:
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
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