Joined: 26 Nov 2011 Posts: 6 Location: Việt Nam
Service Improvement Goals (SIG’s)
Service Level Goals (SLG’s))
Service Levels Goals represent the performance expectations of the customer for specific services being delivered. SLG’s are performance expectations
for defined service measurements (metrics). These
measurements determine if the service provider is
meeting the basic service commitments. Depending on the services and metrics, different data are
required in order to measure service performance.
Example SLG: Metric: Equipment/Network Availability – SLG: 99% 24/7
Example SLG: Metric: Critical incidents resolved
SLG: within 2 hours
SLG’s are useless unless actual performance
data are collected, measured and reported
against service commitments stated in the Service Level Agreement.
Service Improvement Goals (SIG’s)
Service Improvement Goals (SIG’s) establish
the required amount and rate of improvement
for a specific SLG over time. An SIG requires
that not only specific SLG performance data is
captured but also that a performance trend is
calculated over a specified period of time. This
trend indicates the rate of improvement and if
the improvement goal has been achieved.
___________________
Karaoke Equipment replica hermes
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
